Welcome to Airbik

Summary

This Privacy Policy explains how Airbik, LLC ("Airbik", "we", "us") collects, uses, shares, and protects information when you use our website and apps (the "Platform"). By using the Platform, you acknowledge the practices described here.

Key points:

We collect account details, listing/booking details, and photos you provide.
Hosts' profile photos may be shown publicly on listing pages.
After a booking is confirmed, Hosts and Renters may see each other's profile photos.
We do not sell personal information.

1. Information We Collect

1.1 Information you provide

Account data: name, email, phone number, password (stored as a hash), and account settings.
Profile photo / face photo: the image you upload for your profile.
Listing data: listing title, description, address/location, availability, pricing, photos, and house rules.
Booking data: dates, pricing, booking history, and booking-related details.
Messages & support: messages sent through the Platform and communications with support.

1.2 Information collected automatically

Device and log data: IP address, browser type, device identifiers, pages viewed, and timestamps.
Usage data: interactions with listings, searches, clicks, and feature usage.

1.3 Payment information

Payments are processed by third-party payment processors. Airbik does not store full payment card numbers. We may receive limited payment-related information such as payment status and transaction metadata necessary for accounting, fraud prevention, and support.

2. How We Use Information

We use information to:

Provide and operate the Platform (accounts, listings, bookings, messaging).
Display listings and profile information as described in this Policy and our Terms.
Process payments, prevent fraud, and handle disputes.
Provide customer support and respond to requests.
Improve the Platform (analytics, troubleshooting, feature development).
Comply with legal obligations and enforce our policies.

3. How We Share Information

3.1 Sharing with other users

Public listing pages: if you are a Host, your profile photo may be shown publicly on your listing pages.
After booking confirmation: Hosts and Renters may see each other's profile photos and booking-related details.
Messaging: users may exchange messages through the Platform to coordinate bookings.

3.2 Sharing with service providers

We share information with vendors that help us run the Platform (hosting, storage, email delivery, analytics, customer support tools, and payment processing). These providers may process data on our behalf under confidentiality obligations.

3.3 Legal and safety disclosures

We may disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, protect users and the public, or investigate fraud and security issues.

No sale of personal information: We do not sell personal information.

4. Photo & Profile Visibility Policy

4.1 What profile photos are for

Airbik uses profile photos to help users understand who they are renting from or hosting. Profile photos also help reduce fraud and improve trust and safety on the Platform.

4.2 Where profile photos are displayed

Hosts (public visibility): If you create a listing, your profile photo may be displayed publicly on your listing page(s), including to users who are browsing and have not booked.
After booking (mutual visibility): After a booking is confirmed, the Host and the Renter may see each other's profile photos so both parties know who to expect.

4.3 User commitments (what you promise when uploading a profile photo)

You will upload a photo of yourself (not someone else).
You have the right to upload the photo and it does not violate anyone else's rights.
You will not upload nudity, hateful content, violent content, or illegal content.
You understand other users may view your profile photo as described above.

4.4 Prohibited misuse of other users' photos

Users may not copy, scrape, download in bulk, republish, sell, share, or use another user's profile photo outside booking-related purposes. Users may not use photos for harassment, stalking, discrimination, threats, doxxing, or impersonation.

Airbik may remove content, restrict access, suspend accounts, and cooperate with law enforcement where appropriate for violations.

4.5 Changes/removal of your profile photo

You can generally replace your profile photo in account settings. We may limit removal in narrow circumstances (for example, during an active booking window or an ongoing safety investigation) where reasonably necessary to protect users or the Platform.

4.6 Storage and access

Profile photos are stored on our service providers' infrastructure (for example, cloud storage). We may store resized or reformatted versions for display performance.

Important: Airbik does not guarantee identity or the accuracy of profile photos. Users should use good judgment and follow safety practices.

5. Cookies & Analytics

We may use cookies and similar technologies to keep you logged in, remember preferences, measure usage, and improve the Platform. You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

6. Data Retention

We retain personal information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Profile photos Stored while your account is active and for a reasonable period afterward. We may retain certain information longer if necessary for fraud prevention, safety investigations, or legal compliance.

Booking and transaction records Retained as needed for accounting, audits, dispute handling, and legal obligations.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed 100% secure. You use the Platform at your own risk.

8. Your Choices & Requests

Account settings: you may update certain profile information in your account settings.
Profile photo: you may change your profile photo (subject to limited restrictions described above).
Marketing emails: you may opt out of promotional emails using the unsubscribe link (transactional emails may still be sent).
Access/deletion requests: you may request access to or deletion of your personal information (see Section 9).

9. US State Privacy Rights

Depending on your state of residence, you may have rights to request access to, deletion of, or correction of your personal information, and to opt out of certain processing in some circumstances. We will respond as required by applicable law.

To submit a request, contact us at privacy@airbik.com. We may verify your identity before processing requests.

We do not discriminate against users for exercising privacy rights.

10. Children

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Updated" date at the top reflects the most recent version. If changes are material, we will take reasonable steps to notify you (for example, by posting a notice on the Platform or emailing you).

12. Contact

Privacy email: privacy@airbik.com
Support: support@airbik.com
Mailing Address: Airbik, LLC, [Full Address], United States